Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in EU privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, shipping and billing address, phone number, social media account information, company name (if applicable), business registration number (if applicable), business VAT number (if applicable), credit card information or other details to help you with your experience.
When do we collect information?
We only use your data for the purposes for which it was collected and, where relevant, to meet local legal obligations. We collect information from you when you place an order, subscribe to a newsletter, respond to a survey, fill out a form, use Live Chat, open a support ticket or enter information on our website.
How do we use your information?
To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To ask for ratings and reviews of services or products
To follow up with them after correspondence (live chat, email or phone inquiries)
We share your personal data with third parties such as couriers.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We do not hold any credit card information and is held with approved PCI-DSS compliant gateway providers.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through PCI-DSS compliant gateway providers and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Help remember and process the items in the shopping cart.
Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We may use Google AdSense Advertising on our website when we see feel there is extra value to you.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
According to EU privacy, we agree to the following:
Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
On our Privacy Policy Page Can change your personal information:
By logging in to your account
By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioural tracking?
It's also important to note that we do not allow third-party behavioural tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
General Data Protection Regulation 2016/679 - GDPR Regulations
The new General Data Protection Regulation came into effect on May 25, 2018. The GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA areas. The law is designed to accomplish two main things:
1. Unify the current data protection privacy laws throughout the EU, and
2. Enhance the rights of citizens of the EU to protect their personal information
“Personal data” is defined in the GDPR as any information relating to an person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person. In other parts of our privacy policy we use the term “Personally Identifiable Information” and “personal data” interchangeably. This reflects the language of both US and EU privacy and data laws.
We take the collection and processing of data very seriously and will never compromise personal data. The policy that follow applies to all personal data processed by Dust Shack Ltd. This policy will be reviewed at least annually. We have implemented appropriate security controls throughout our systems. Access to personal data is limited to personnel who need access and appropriate security is in place to avoid unauthorised sharing of information. In the unlikely event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the Dust Shack Ltd shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach and honor the GDPR requirements for notification.
How long do we keep your personal data for?
We will only keep your personal data for as long as you choose to hold an account with Dust Shack Ltd. To have your personal data removed from our servers permanently, you can opt-out by emailing us at the email address given at the bottom of this page. When personal data is deleted this will be done safely such that the data is irrecoverable. To ensure that personal data is kept for no longer than necessary, Data Shack Ltd shall put in place an archiving policy for each area in which personal data is processed and review this process annually. The archiving policy shall consider what data should/must be retained, for how long, and why.
What legal basis do we have for processing your data?
Under the relevant processing conditions contained within the GDPR, we only process your data on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests. This includes:
You have given us consent, via input of your personal information, to have your data processed for the specific purpose(s). For example, when you sign up to our e-newsletter, the personal information you provide will be stored on third party email responder systems, and be used to send you updates regarding Dust Shack Ltd. If you register for a user account, the email you provide will be stored on our file storage and/or service provider’s file storage and be used to save information regarding your account, so that data associated with your account will be associated with your email. The option for you to revoke consent is available in each newsletter, which is reflected immediately in our systems.
In order to be in line with GDPR Practices and data breaches we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
California Online Privacy Protection Act
CalOPPA is the first state law in the United States of America to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
This privacy policy can be found on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
On our Privacy Policy Page
You can change your personal information:
By emailing us
By logging in to your account
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions
To be in accordance with CAN-SPAM, we agree to the following:
Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honour opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.
Follow the instructions at the bottom of each email and we will promptly remove you from ALL
If at any time you would like to unsubscribe from receiving future emails, you can email us using the email address at the bottom of this page.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
info@dustshack.co.uk